Complaints and data rights

Not for emergencies

Nobody is watching this form at 3am. If somebody is in danger right now, call your province's ambulance service instead.

1 · What is it about?

Something the app said worried me, or may have caused harmایپ کی کسی بات سے نقصان یا پریشانی ہوئی Anything Fitalthy told you that looked like medical advice, a value read wrongly from a report, or a consultation that went badly. Reviewed by a clinician, not by support. Answered within 24 hours A doctor's conduct, or whether they are really licensedڈاکٹر کا رویہ یا اس کی سند Conduct during a consultation, a prescription you were unhappy with, or a doubt about someone's credentials. We re-check the licence against the issuing register as part of every one of these. Answered within 3 days My personal data — access it, correct it, delete it, or objectمیرا ذاتی ڈیٹا — دیکھنا، درست کرنا یا حذف کرنا Your rights over your own and your family's records. Answered within 30 days, and usually far sooner. Free of charge. Answered within 30 days I think data has been exposed, or an account is compromisedڈیٹا لیک یا اکاؤنٹ پر قبضہ Someone reached records they should not have, you received someone else's data, or an account has been taken over. Goes straight to the data protection contact. Answered within 24 hours Payments, refunds or my subscriptionادائیگی، رقم کی واپسی یا سبسکرپشن A charge you did not expect, a wallet payment that left your account but did not activate, a refund, or cancelling. Answered within 5 days Something in the app is brokenایپ میں کوئی خرابی ہے A report that will not upload, an explanation that never arrived, a page that will not load, a login that fails. Answered within 5 days Something elseکچھ اور If none of the above fits, use this. Nobody is going to be turned away for picking the wrong box. Answered within 5 days

2 · What happened?

In your own words Choose a category above and we will say what is most useful to include. A one-line summary (optional) Who is this about? (optional) If it concerns a family member's records rather than your own, say so — we will not refuse to talk to you because the account is in someone else's name.

3 · How do we reach you?

One of the two is enough. We use it to answer this complaint and for nothing else — never to market to you.

Email Phone or WhatsApp

Your name (optional) Best way to reply

What happens when you press send. The complaint is filed with a reference number you can quote, routed to the right person, and given a deadline set by the category you chose. Complaining is free and never affects your service. What you write is stored exactly as you wrote it — no model rewrites it.

I already have a reference

Prefer email? support@fitalthy.com for support, dpo@fitalthy.com for data rights, safety@fitalthy.com for a safety concern. You can also escalate to a regulator without coming to us first — see section 14 of the Privacy Policy.

Tell us what went wrong. You get a reference and a deadline.

1 · What is it about?

2 · What happened?

3 · How do we reach you?