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Seven routes, not one inbox. Each says what it is for and how quickly it answers, because a deletion request stuck behind a password reset helps nobody.
Fitalthy is not an emergency service and nobody is watching an inbox at 3am. Chest pain, one-sided weakness, difficulty breathing, bleeding that will not stop, a fit, or a baby who will not wake — call now.
Something is broken, a report will not upload, you cannot sign in.
Within 5 working days
Something the app said worried you, a value was read wrongly, or a consultation caused harm.
Within 24 hours, reviewed by a clinician
See, correct, export or delete your records. Withdraw consent. Report a suspected breach.
Acknowledged in 72 hours, answered within 30 days
A charge you did not expect, a wallet payment that did not activate, refunds, cancelling.
Within 5 working days
Joining as a verified doctor, questions about verification, payouts, or your listing.
Within 3 working days
Legal notices, regulatory correspondence, law enforcement requests.
Within 5 working days
Media enquiries, hospitals and laboratories wanting to work with us.
Within 5 working days
If email is not enough
An email disappears into an inbox. A filed complaint gets a reference number, a category, a named route and a date we have committed to — computed when you file it, not chosen later by whoever picks it up.
The company
Registered in Pakistan with the Securities and Exchange Commission of Pakistan (SECP).
Registration: [SECP incorporation number — to be inserted]
Registered office: [Registered office address — to be inserted]
Fitalthy explains and remembers medical documents. It does not diagnose and does not treat.
What we hold, why, for how long, and how to make us delete it.